TERMS OF BUSINESS

Placing your order:

Orders can be made by email, fax, phone or post, Orders placed by phone must be confirmed in writing. A minimum of 4 weeks notice is required on all orders. We will try to help with last minute orders but reserve the right to add a surcharge of 20% to cover staff overtime.

Paying for your order:

Payment is required with order, without exception, please ask if you require a pro-forma invoice. Manufacture will not begin until full payment has been made. Please pay promptly to avoid any delays. Payment can be made by cheque, postal order or by PayPal though our web site. PayPal payments are subject to a 3% fee to cover the high fee’s charged by PayPal. (for more details go to www.paypal.com/uk/)

VAT on your order: Please note that there is no VAT to add to your order

Delivery of your order:

We aim to despatch your order at least 14 days before your event (if more than 6 weeks notice is given). Rosettes are packed in clear faced bags or polystyrene chippings to ensure they arrive in perfect condition. We cannot be held responsible for any loss or damage caused in transit, we also do not take any responsibility for any order lost or delayed after leaving our workshops. Insurance is available and recommended on all orders. Shortages/ errors must be notified within 3 days of arrival of order. Please Note: we reserve the right to choose the appropriate method for delivery to ensure your order arrives on time.

Miscellaneous: